The warrantee period is one year (12months) from the date of purchase.   If you have problems with your product. Please contact your nearest Retail store, local Distributor or Extase in the occurrence of product defect. Contact: service@myextase.com   If your warrantee period has expired, product Maintenance/Repair is still available. The Extase service center will advise the cost of the repair after we receive the returned product. It is up to the customer to proceed or not when advised of the cost of the repair.   The Maintenance/Repair period is fourteen working days (excluding public holidays and weekends) from the time of receiving products at the Maintenance / Repair Center (except for unforeseeable problems). Please contact: service@myextase.com to locate the nearest Service Center.   Where overseas repair is required, the service center suggests that the user go through the original Retailer, or the local Distributor with the purchase receipt copy or proof of purchase, which must be sent with the item. If services are unavailable, please contact via e-mail to our service mailbox: service@myextase.com and let our service center assist you with troubleshooting or to provide further service assistance.   The warrantee does not cover products that are damaged due to; 1. Goods damaged when miscarried, 2. Any misuse, mishandling or intended taking apart of parts or the interior components of the product. Paid repair will, this will be accepted and price quoted.   The reason of damage will be judged based by the Extase service department and the customer will be notified. Shall any cost be required to repair, the service center shall communicate via e-mail to confirm the customer's decision to repair or not to repair. Products that the customers do not want to repair will be sent back to the customer at their request. If not, the product will be destroyed / Recycled.